FAQ

Most frequent questions and answers

WE OFFER FREE DELIVERY IF YOU FALL IN OUR DELIVERY AREAS, DELIVERIES WILL BE MADE TO BUSINESS PREMISES ONLY UNLESS PRE ARRANGED WITH MANAGEMENT, we also offer a Courier Guy service at an extra cost if needed.

WE OFFER CREDIT ACCOUNTS, EFT ACCOUNTS AND CASH ON DELIVERY ACCOUNTS, THESE ARE ALL SUBJECT TO MANAGEMENT APPROVAL  AND RELEVANT DOCUMENTATION BEING COMPLETED

Returns will be accepted subject to product being returned sealed in the same packaging and not tampered with, if returned on account, the relevant paperwork should be completed with your Sales Rep.

 We are proudly registered with a Global Food Safety certification allowing us to Blend, Manufacture and Distribute our products.

Our products all have a Batch Number, this includes all raw materials used in production, this allows us to closely monitor and track materials used in the unlikely event of a quality problem.

  1. Training can be arranged if required, our Sales Reps can help customers with any requirements.
  2. Do you make custom blends? – We can blend custom batch packs and seasonings for customers, these are subject to MOQs and signed NDA if necessary.

Orders placed will be invoiced and delivered as per account terms, delivery days will be advised in advance. Collections can be released once paid for, this can be via EFT or at our store.

  1. We do not sell Atchar, we only sell the raw materials (Spices, seasonings, additives, oleoresins) to add to your mangoes.
  2. How do I become a stockist? – Please contact management on 012 546 1593, or sonja@northernfoods.co.za. We are always looking to expand to further areas and welcome all new business opportunities.

 We do have some MSG free blends, please ask for more details.

Yes we do, anyone can buy instore from our shop in Pretoria north or contact us for courier options.

We sell in 1kg packs and bulk (mostly 25kg bags).

  1. No unfortunately not. Our trading ours is Monday – Thursday 7:30 am – 4:30 pm SAST and Fridays 7:30 am – 3:00. pm SAST